FAQ


What is the access route from the nearest train station?
About a 20 min. walk from the South Exit of JR Hiroshima Station.
Please check here for further details.
What is the access route from the nearest airport?
By bus: 60 minute ride from Hiroshima Airport on the airport shuttle bus. Get off at the "Hiroshima Station Shinkansen Entrance" stop or at the "Hiroshima Bus Center" stop. The hotel is located at about a 20 min. walk from there. You can get from "Hiroshima Station Shinkansen Entrance" and "Hiroshima Bus Center" to "Kanayamacho" station in 5 minutes using the Hiroshima Electric Railway.
Please check here for details.
What is the access route from the nearest interchange (IC)?
20 minutes by car from the Hiroshima Interchange on the Sanyo Expressway.
Please check here for details.
Is car parking available?
Yes, we have a parking lot that we work with. Guests of the hotel can park overnight for a rate between 1,300 and 2,000 JPY (from 3 pm to 10 am of the next morning.) Depending on the type of your car and whether you will need to take it in and out repeatedly, we can also guide you to a nearby parking lot within walking distance of the hotel. Please inquire in advance.
Is bicycle parking available?
We are terribly sorry, but we do not have a parking area for bicycles.

Do you have an ice dispenser?
Yes, in the vending machine corner on the 5th floor.
I would like to use a microwave.
Yes, there is one in the laundromat corner on the 2nd floor, please help yourself.
Are there vending machines?
Yes (1st, 3rd, 4th, 6th floors).
Do you have a coin laundry?
Yes, on the 2nd floor.
Is there a vending machine for cigarettes?
We apologize, but there are no vending machines available for cigarettes. Please use the convenience store diagonally in front of the hotel.
Can I smoke inside the facilities?
Though there are guest rooms available where smoking is permitted, all communal areas in the hotel grounds are non-smoking. Thank you for your understanding. (There is a smoking area in front of the entrance.)
When and where can I have breakfast?
Breakfast is served from 6:30AM–10:00AM (last order 9:30AM) on the 1st floor in "Shunpanro". (1080 yen per person, 972 yen advance tickets)
Do you have a restaurant?
Yes, on the 1st floor, "Seasonal Cuisine / Fugu (pufferfish) Cuisine, Shunpanro Hiroshima".
Do you have a meeting room?
Yes, on the 2nd floor. Please see here for details.
Are your facilities barrier-free?
When the facilities do not have disabled access : We apologize, but disabled access is not available. There is a slope to the entrance, and there is an accessible bathroom in the lobby.

What are the amenities available in the guest rooms?
Please review here for more details.
Is it possible to use the internet at the hotel?
Yes, wireless LAN (Wi-Fi standard) is available in the lobby. Also, complimentary wired LAN and wireless LAN (Wi-Fi standard) connections are available in all guest rooms.
How are the rooms cleaned during the stay?
Room cleaning service will start at 10 a.m. during your stay. Requests for room cleaning will be taken until 1 p.m. Please note that we cannot accept cleaning requests after 1 p.m. (We will only provide you new towels and amenities.) Please contact us at the front desk in advance if you don't need room cleaning.
Is it possible to receive extra towels and amenities?
One additional towel and amenity items are available for free.
Subsequent items are available for charge
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
For the hotel morale and security purposes,
we ask non-hotel guests to refrain from entering the guestrooms and guestroom hallways.
Please meet non-hotel guests in the lobby.
Are there rooms for 3 people to share?
Yes, we offer guest rooms with a capacity of 3 guests per room. Please contact the hotel for details. (TEL: 082-569-5489)
Are there rooms for women only?
We're sorry but we don't offer women-only guest rooms.
I have small children. Do I pay children's rate?
One child (0-12 years old) is free with each adult guest.
What are the check-in and check-out times?
Normally, check-in is after 3:00pm, and check-out is before 10:00am.
They vary by your reservation plan.
* If you have the Via Inn Members Card, check-out is before noon
(limited to reservations made by phone or on the internet).
Is early check-in available?
We may not be able to accommodate your request for early check-in depending on the conditions of the hotel.
Please confirm with the hotel.
Moreover, we may charge extra fee for early check-ins, depending on the time.
Is late check-out available?
Normal check-out time is before 10:00am.
Late check-out is charged "30% of the standard room charge" until 1:00pm,
and "50% of the standard room charge" until 3:00pm.
Late check-in past 3:00pm will be charged as 1 night of stay
(* Please be aware that we may not be able to accommodate your request).
Do you accept late check-in?
We may cancel your reservation if you don't arrive without contacting two hours after the scheduled check-in time you registered at the time of booking. Please make sure to contact the hotel in advance if you will arrive after the scheduled arrival time. Also, our hotel locks the automated doors at the entrance during the nighttime (1 a.m.–6:00 a.m. the next day) for security purposes. We apologize for the inconvenience, but please reach us via the intercom located at the entrance.
Is there a curfew?
We don't have a curfew. However, we lock the automated doors at the entrance during the nighttime (1 a.m.–6:00 a.m. the next day) for security purposes. Please unlock the doors with your room card key.
Can I stay with my pet?
Only service animals are allowed in the hotel.
Do you accept credit cards?
We accept VISA/JCB/AMEX/MasterCard/J-WEST.
How can I pre-pay for my invited guests?
Please make a payment at the hotel or make a deposit through your bank before the check-in date. Alternatively, please pay by credit card on the official booking website. Please contact us in advance if you'd like to make a payment at the hotel or a deposit through your bank. Also, please be aware that you'll be responsible for the handling fees when making a deposit through your bank.
What kind of rental items do you have?
We offer the following rental items:
  • Nail clippers
  • Cellphone chargers
  • Sewing kit
  • Irons/Ironing boards
  • Desk lamps
  • Luggage stands
  • Umbrellas
* Rental items are limited in number.
Do you have a crib?
Unfortunately, we do not offer cribs.
Do you have extra beds?
Yes, we offer extra beds. Please contact the hotel since the guest rooms where extra beds can be used are limited. (TEL: 082-569-5489)
Do you offer fax service?
Yes.
We can accept them at the front desk
(shipping fees vary by the destination).
Do you offer copy / printing service?
Copies can be requested at the front desk (please contact the front desk for charges).
Is there a computer connected to the internet in the hotel?
There is a computer in the lobby for the guests.
It can be used free of charge.
Do you have PCs to rent?
Computers are available for rent (1,000 yen).
The quantities are limited.
Microsoft Word, Excel, PowerPoint, and PDF reader are available.
Any other file format cannot be accommodated.
Do you offer relaxation services?
Yes, we offer spa services. Massages are available from ¥4,000/40 min. We take orders from 7 p.m. to 12 a.m. Aroma treatment is available from ¥11,000/60 min. We take orders from 6 p.m. to 4 a.m. Please schedule an appointment at the front desk during your stay.
Do you have dry cleaning / laundry service?
Yes, we offer laundry service. We'll return your cleaned laundry after 6 p.m. on the same day if you drop off your laundry at the front desk by 10 a.m. in the morning. (Laundry service is closed on Sunday, holidays, end/beginning of the year, and Obon holiday.)
Do you offer room service?
We do not offer room service.
Can I get some cold medicine?
We do not offer medication because it is against the law.
Please bring them with you, or purchase them at the pharmacy.
Can I send items from the hotel?
Yes, at the front desk (Yamato).
* We do not accept shipping with special handling like Time Service or Cool Bin.
Do you offer baggage check service after the check-in / check-out?
Yes.
We can keep your luggage on the check-in or check-out day.
We do not hold belongings without a hotel reservation, valuables or fragile items,
or items that require specific temperature storage (refrigerated or frozen).
I would like to send my luggage ahead of time.
Please send to the hotel.
We can keep it until the day of your check-in.
* Please be sure to include the name of the guest (in Katakana).
We do not accept cash, valuables, fragile items, things that require special temperature storage,
or cash on delivery shipments.
Can you keep my valuables?
Yes.
They will be sealed in a valuable's bag and placed in the hotel's safe.
We may not be able to accommodate your request,
depending on the size or the nature of the items.
Can you exchange Japanese Yen?
An automatic fare adjustment machine handles currency exchange. Currency exchange is also offered at the front desk.
Can you exchange foreign currency?
We do not offer foreign currency exchange.
Can you issue a receipt in a company name?
It is possible to address it to a company.
If paying at the time of check-in, we ask for payment to be made on the automated machine.
The receipt will be generated by the machine.
Hand-written receipt can be generated upon request.
Can I use the China Union Pay Card?
It can be used for payment upon check-in.
Payment with China Union Pay Card can be processed at the front desk (it is not accepted by the automated machine). However, please be aware that it is not accepted by other facilities inside the hotel
Do you have staff that speak languages other than Japanese?
English-speaking staff may be available. (Please note that English-speaking staff are not available 24/7.)

What are the recommended restaurants near the hotel?
The hotel has prepared a gourmet map for nearby restaurants,
so please ask the front desk for more information.
Does the hotel have a convenience store or rental cars available?
There is a POPLAR convenience store at a 20 second walk from the hotel.
There is a NICONICO Rent-a-car agency at a 30 second walk from the hotel.
What should I do to get to know the nearby tourist sights?
Please refer to the Hiroshima Tourist Navigator website.
What is the nearby government administration office or public facilities?
Hiroshima Government Building
Take the Hiroden Railways tram on the line 2 bound for "Hiroden Miyajimaguchi," or line 6 bound for "Eba," and get off at "Tatemachi Station." 10 min. walk in north direction from there.

I made a reservation online and I haven't received a confirmation email.
Please add hirosima-k@viainn.com to your list of Allowed Email Addresses. Depending on your settings, there is also a possibility that our emails have gone to your Spam Folder, so please check it as well.
I want to review, change, or cancel my online reservation.
Please review, change, or cancel your reservation from the links below.
Reservation Confirmation Form
Is there a cancellation fee?
Based on our hotel accommodation contract,
the fee is 20% on the day before the arrival date, 80% on the arrival date,
and 100% if we do not receive a notification from you (no-show).
※There may be additional stipulations depending on plan, reservation method,
and group reservations of 15 guests or more, so please verify with the hotel you are reserving.
Can I sign up on a cancellation wait-list?
We do not offer wait-lists for cancelled reservations.
We can provide the latest information on room availability,
so please contact your desired hotel directly.
Can I make reservations by email?
We do not offer reservations through email.
We apologize, but please use the room reservation system website or contact the hotel by telephone.

Do you accept guide dogs in the hotel room?
Yes, you may bring your guide dog during your stay at Via Inn.
Though if you wish to do so, we kindly ask you to notify us before your stay.
Do I have to present my passport when checking in?
Yes, we are required by Japanese law to have
"foreign nationals who do not possess a valid Japanese address" provide their nationality and passport number,
as well as their passport for photocopying, in addition to providing their full name,
home address, and occupation when checking in.
We thank you for your understanding and cooperation.