FAQ


What is the access route from the nearest train station?
About a five-minute walk from Iidabashi Station (East exit), JR Sobu Line, about a five-minute walk from Iidabashi Station (B1 exit) of Tokyo Metro/Toei Subway.
Please check here for details
What is the access route from the nearest airport?
Take Tokyo Monorail, change at Hamamatsucho Station to the JR Yamanote Line or the JR Keihin-Tohoku Line--Change at Akihabara Station to the JR Sobu Line--Iidabashi Station (60 min)
Please check here for details.
What is the access route from the nearest interchange (IC)?
About 10 minutes from the Shuto Expressway No.5 Ikebukuro Route Nishi-Kanda I.C.…Drive north on Mejiro Street/Tokyo Metropolitan Road No. 8--Northwest of the intersection west of Shin Ryukei Bashi (a next building to Seven Eleven)
Please check here for details.
Is car parking available?
We have no parking lot.
Is bicycle parking available?
We have no bicycle parking lot.

Do you have an ice dispenser?
Yes. It's on the 10th floor.
I would like to use a microwave.
A microwave oven is available in the service area on the 10th floor.
Are there vending machines?
Yes. It's on the 10th floor.
Do you have a coin laundry?
Yes. It's on the 10th floor.
Is there a vending machine for cigarettes?
We have no cigarette vending machine in the hotel. Please buy cigarettes at the convenience store next to the hotel.
Can I smoke inside the facilities?
There are smoking guest rooms in the hotel; however, smoking is not allowed in the hotel common space. Thank you for your understanding. (A smoking space is at the end of the lobby on the 1st floor.)
When and where can I have breakfast?
Free breakfast: Free breakfast is prepared in the guest lounge on the 10th floor between 6:30 and 9:30. (You may have to wait if it is crowded. Thank you for your understanding.)
Do you have a restaurant?
We have no restaurant in this hotel.
Do you have a meeting room?
We have no meeting room in this hotel.
Are your facilities barrier-free?
It is barrier-free in the hotel. We have some barrier-free guest rooms.

What are the amenities available in the guest rooms?
Please review here for more details.
What is VOD system?
VOD stands for video-on-demand system. You can enjoy about 100 channels with various programs that include movies. (1,000 yen/night) The programs include Western movies and Japanese movies. (You can fast-forward and rewind the video.)
Is it possible to use the internet at the hotel?
Yes. You can use wireless LAN (Wi-Fi) in the lobby. Wired and wireless LAN (Wi-Fi) is available in all guest rooms.
How are the rooms cleaned during the stay?
We clean your room from 10:00 a.m. during your stay. The housekeeping service is available until 13:00. After 13:00, we cannot clean your room. (We will change towels and amenities.) If you need no housekeeping service, please notify the hotel desk in advance.
Is it possible to receive extra towels and amenities?
One additional towel and amenities are available for free. We will charge for two or more additional towels or amenities.
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
In light of public morals and crime/fire prevention, only hotel guests are allowed in the guest rooms and on the guest room floors. Please meet your coworkers in the lobby.
Are there rooms for 3 people to share?
Yes. Please ask the hotel for details. (TEL: +81-3-3235-5489)
Are there rooms for women only?
Although we have no guest rooms or floor exclusive to women, we have the Superior Type for female guests.
A nano ion dryer, nano ion steamer, and curling iron are in the Superior Type rooms. Please ask the hotel for details. (TEL +81-3-3235-5489)
I have small children. Do I pay children's rate?
One child aged 0 to under 12 can stay with one adult for free.
What are the check-in and check-out times?
The check-in is from 15:00 and checkout is until 10:00. However, they may be different according to the itinerary of the plan you reserved.
Is early check-in available?
Early check-in before 15:00 may be unavailable depending upon the booking status of the previous day and the status on the day of the reservation. Please ask us for details. We will charge extra for early check-in depending on the time.
Is late check-out available?
The ordinary checkout is 10:00. We will charge 1,000 yen/hour for one hotel guest for late checkout. If you stay after 13:00, we will charge a one night accommodation fee. (* These services may not be available depending on the reservation status on the day of the reservation.)
Do you accept late check-in?
If you cannot check in within 2 hours after the time you registered with a reservation, your reservation may be canceled. If you check in after the registered time, please let us know in advance. We lock the entrance automatic door during the night (25:00 to next 6:00) for security reasons. Please talk to our receptionist over the intercom at the entrance.
Is there a curfew?
We have no curfew. However, for security reasons, the automatic door at the entrance is locked between 25:00 and 6:00. Please unlock the door with your hotel key card.
Can I stay with my pet?
Animals are not allowed in our hotel except for an assistance dog (guide dog, hearing assistance dog, service dog, etc.).
Do you accept credit cards?
You can use VISA/JCB/AMEX/MasterCard/J-WEST cards in this hotel.
How can I pre-pay for my invited guests?
Please pay before the day of check-in by cash or bank transfer or pay with a credit card from our official booking site. If you want to come and pay by cash or pay by bank transfer, please let us know in advance. The transfer fee shall be paid by you.
What kind of rental items do you have?
We offer the following rental items:
  • HDMI cable
  • LAN cable
  • Rental PC (charged: 1,000 yen/night)
  • Nail clippers
  • Thermometer
  • Iron
  • Sewing kit
  • Extension code
  • Battery charger
  • Opener
*The number of items is limited.
Do you have a crib?
No crib is available.
Do you have extra beds?
If there is no extra bed: No extra bed is available.
Do you offer fax service?
Yes. A fax service is available at the front desk. (Fees are depending on the number of sheets and destination.)
Do you offer copy / printing service?
A copy service is available at the front desk. (Please ask about the fee at the front desk.) We do not print the data from a USB flash drive or an email attachment.
Id there a computer connected to the internet in the hotel?
There are PCs for hotel guests in the lobby. You can use them for free.
Do you have PCs to rent?
Hotel guests can use a rental PC for 1,000 yen per night, although the number is limited. You can use only Word, Excel, PowerPoint, and PDF files, not other file formats.
Do you offer relaxation services?
Relaxation is available from 19:00 to 4:00 the next morning at 4,000 yen/40 minutes. Please make an appointment at the front desk when you check-in.
Do you have dry cleaning / laundry service?
Yes. If you leave your clothes at the front desk by 10:00 in the morning, you can pick up the laundry at the front desk after 19:00 on the same day. (Our laundry service is not available on Sundays, national holidays, and New Year holidays.)
Do you offer room service?
Room service is not available.
Can I get some cold medicine?
We are prohibited from providing any medicine according to the Pharmaceutical Affairs Act. Please prepare any medicine yourself, visit a doctor, or buy medicine at a drugstore.
Can I send items from the hotel?
Yes. We will arrange delivery at the front desk. * We do not a handle special delivery including time-slot specifying delivery and cool delivery.
Do you offer baggage check service after the check-in / check-out?
Yes. We will keep your luggage on the day of check-in and checkout. You must pick up your luggage on the same day. We cannot keep the following items: luggage of a person without hotel reservations, valuables/fragile articles, things that need special care, such as temperature control (cold-storage goods and frozen goods) merchandise.
I would like to send my luggage ahead of time.
Please send luggage to the hotel. We will keep it until the day of check-in. *Please write down your name (in katakana) and your accommodation date. We cannot keep the following items: cash, valuables, fragile articles, things that need special temperature/humidity control such as refrigerated delivery, or cash on delivery goods.
Can you keep my valuables?
Your valuables will be enclosed in a valuable bag and kept in the safe in the hotel. We cannot keep some valuables due to the size and contents.
Can you exchange Japanese Yen?
You can exchange money at the front desk.
Can you exchange foreign currency?
We are not available to exchange foreign currency.
Can you issue a receipt in a company name?
We can issue a receipt addressed to the company. We ask our guests to use an automatic payment machine for accommodation fees, and the receipt will be issued by the machine. We also prepare a receipt at the front desk (handwritten receipt).
Can I use the Ginren Card?
You can use a Union Pay Card when you pay at the time of check-in. We will handle Union Pay Card at the front desk. (You cannot use it for an automatic payment machine.) However, you cannot use a Union Pay Card at hotel facilities.
Do you have staff that speak languages other than Japanese?
Some hotel staff can speak English or Chinese other than Japanese. But they are not always available (24 hours/365 days).

What are the recommended restaurants near the hotel?
Information on restaurants near the hotel is available at the front desk.
Does the hotel have a convenience store or rental cars available?
Seven Eleven is just next to the hotel. (Go to the right at the hotel entrance.) Korakuen Office of NIPPON Rent-A-Car is a five-minute walk from the hotel.
What should I do to get to know the nearby tourist sights?
Please check the website of Travel and Tourism Association.
Shinjuku-ku→【URL:http://www.kanko-shinjuku.jp/】)
Bunkyo-ku→【URL:http://www.b-kanko.jp/】)
Chiyoda-ku→【URL:http://www.kanko-chiyoda.jp/】)
What is the nearby government administration office or public facilities?
・Bunkyo ward office
 About a 12-minute walk
・Chiyoda ward office
 Train: Take the Metro Tozai Line for Nishi-Funabashi Station, get off at Kudanshita Station, and walk for four minutes.
・Shinjuku ward office
 Train: Take JR Sobu Line for Nakano, get off at Shinjuku Station, and walk for seven minutes.
・Bunkyo Civic Center (Civic Hall)
 About a 12-minute walk

I made a reservation online and I haven't received a confirmation email.
Please turn off your rejection setting to receive email from iidabashi-k@viainn.com (Hotel's email address). Our email may be in the junk mail folder due to the setting on your PC or device. Please check the junk mail folder.
I want to review, change, or cancel my online reservation.
If you forget your password, please check from here.
Reservation Confirmation Form
Is there a cancellation fee?
You will be charged 20% of the total amount if you cancel on the previous day and 80% of the total amount if you cancel on your scheduled arrival date in accordance with the general terms and conditions of the accommodation contract of our hotel. If you cancel without notification, you will be charged 100% of the total amount. * The above shall not apply to some plans, reservation methods, or group reservations of 15 or more people. Please ask the hotel where you are booked.
Can I sign up on a cancellation wait-list?
We have no waiting list. We show our availability on our website, so please directly ask the hotel where you want to make a reservation.
Can I make reservations by email?
We do not accept reservations by email. Please use the accommodation booking system via the internet or call us.

Do you accept guide dogs in the hotel room?
You can stay at the hotel with an assistance dog (guide dog, hearing assistance dog, service dog, etc.). Please notify the hotel in advance.
Do I have to present my passport when checking in?
If you are a non-Japanese resident, we must ask you to show your passport so we can make a copy and write down your nationality and passport number, in addition to your name, address, and occupation, in accordance with the regulations provided by the Ministry of Health, Labour and Welfare. Thank you for your cooperation.