FAQ


What is the access route from the nearest train station?
Approximately 1 minute walk from the East Exit of Shimonoseki Station, JR Sanyo Main Line.
Please check here for further details.
What is the access route from the nearest airport?
75 minutes by bus from Yamaguchi Ube Airport, alight at Shimonoseki Station. Approx 1 minute walk.
Approx 80 minutes using the JR Ube Line and the Sanyo Main Line, alight at Shimonoseki Station.
Please check here for details.
What is the access route from the nearest interchange (IC)?
Approximately 10 minutes by car from the Shimonoseki Interchange on the Chugoku Expressway.
Please check here for details.
Is car parking available?
Yes, parking is available. For staying guests, it is 500 yen per night (3:00PM–10:00AM next morning). Allocated in reservation order, so please book beforehand (TEL: 083-222-6111). When it is full, or we are unable to accommodate your model of car, we will direct you to an affiliated parking venue.
An affiliated parking venue is available. For guests staying with us, it is 350 yen per night (3:00PM–10:00AM next morning). Please stop by the front desk beforehand and collect a parking permission pass.
Is bicycle parking available?
Yes, bicycle parking Is available. It is 400 yen per night for staying guests (3:00PM–10:00AM next morning). Allocated in reservation order.

Do you have an ice dispenser?
Yes, there is one available on the 4th floor.
I would like to use a microwave.
Yes, there is a vending machine corner on the 4th floor, please feel free to use the facilities.
Are there vending machines?
Yes, on the 1st, 4th and 8th floors.
Do you have a coin laundry?
Yes, on the 8th floor.
Is there a vending machine for cigarettes?
Yes, on the 1st floor.
Can I smoke inside the facilities?
There are guest rooms where smoking is permitted, but the communal spaces inside the hotel grounds are all non-smoking. We thank you for your understanding (There is a smoking area in the 1st floor lobby).
When and where can I have breakfast?
Free breakfast is available from 7:00 to 9:30, please help yourself at the restaurant or café on the 1st or B1 floors. (Chosen beforehand. We may ask you to wait when it is congested, thank you for your cooperation.)
Do you have a restaurant?
Yes, on the 1st floor ("Yoro no Taki").
Do you have a meeting room?
Yes, there are meeting rooms on the 2nd floor. For more details, please confirm here.
Are your facilities barrier-free?
We regret to inform you that our facilities are not Barrier Free.

What are the amenities available in the guest rooms?
Please review here for more details.
What is VOD system?
Short for "Video on Demand".
Over 500 channels are available for viewing, including movies. (1000 yen per night).
Programs include foreign films, Japanese films (Fast forward and rewind functions are available).
Is it possible to use the internet at the hotel?
Yes, wireless LAN (Wi-Fi) connections are available in the lobby etc. Cabled LAN and wireless LAN (Wi-Fi) are available in all rooms.
How are the rooms cleaned during the stay?
Cleaning takes place from 10AM onwards during your stay. The latest time to request cleaning is 1:30PM. Past 1:30PM, we will not be able to accept requests for cleaning; we thank you for your understanding. (We can still replenish towels and amenities.) If you do not need room cleaning, please contact the front desk beforehand.
Is it possible to receive extra towels and amenities?
You can order an extra towel/bath amenity for free. Limit 1 per person. After that, you will be charged for the extra amount. Please pay for the extra amount at the front. Thank you for your cooperation.
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
For the hotel morale and security purposes,
we ask non-hotel guests to refrain from entering the guestrooms and guestroom hallways.
Please meet non-hotel guests in the lobby.
Are there rooms for 3 people to share?
We apologize, but it is not possible for three guests to share a room.
Are there rooms for women only?
Yes, there is a ladies' floor with priority for ladies. (It is not exclusively for ladies; we thank you for your understanding.)
I have small children. Do I pay children's rate?
One child (0-12 years old) is free with each adult guest.
What are the check-in and check-out times?
Normally, check-in is after 3:00pm, and check-out is before 10:00am.
They vary by your reservation plan.
* If you have the Via Inn Members Card, check-out is before noon
(limited to reservations made by phone or on the internet).
Is early check-in available?
We may not be able to accommodate your request for early check-in depending on the conditions of the hotel.
Please confirm with the hotel.
Moreover, we may charge extra fee for early check-ins, depending on the time.
Is late check-out available?
Normal check-out time is before 10:00am.
Late check-out is charged "30% of the standard room charge" until 1:00pm,
and "50% of the standard room charge" until 3:00pm.
Late check-in past 3:00pm will be charged as 1 night of stay
(* Please be aware that we may not be able to accommodate your request).
Do you accept late check-in?
If we have not received a call from you 2 hours after the check-in time designated during booking, we may cancel your booking. Please be sure to contact the hotel beforehand in the event that your arrival is later than your planned arrival time. Furthermore, for security reasons, the hotel will lock the automatic doors at the entrance during the night (12:30AM–4:00AM); we apologize for the inconvenience, but we ask that you use the intercom at the entrance.
Is there a curfew?
There is no closing time, but for security reasons, we lock the automatic doors at night (12:30AM–4:00AM). Please use the intercom at the entrance.
Can I stay with my pet?
Only service animals are allowed in the hotel.
Do you accept credit cards?
We accept VISA/JCB/AMEX/MasterCard/J-WEST.
How can I pre-pay for my invited guests?
Please pay prior to arrival at the hotel or by bank transfer.
Alternatively, please use the official reservation site to pay by a credit card.
Please notify the hotel if you are paying upon arrival or by bank transfer.
We are not liable for any fees incurred through bank transfer.
What kind of rental items do you have?
We offer the following rental items:
  • iron
  • nail clippers
  • thermometer
  • extension cable
  • mobile phone charger
  • desk lamp
* There are limits to the number of units available.
Do you have a crib?
Unfortunately, we do not offer cribs.
Do you have extra beds?
Unfortunately, there are no extra beds available.
Do you offer fax service?
Yes.
We can accept them at the front desk
(shipping fees vary by the destination).
Do you offer copy / printing service?
Copies can be requested at the front desk (please contact the front desk for charges).
Is there a computer connected to the internet in the hotel?
There is a computer in the lobby for the guests.
It can be used free of charge.
Do you have PCs to rent?
Computers are available for rent (1,000 yen).
The quantities are limited.
Microsoft Word, Excel, PowerPoint, and PDF reader are available.
Any other file format cannot be accommodated.
Do you offer relaxation services?
Yes, a relaxation service is available for 3300 yen for 40 minutes. We accept reservations for 8PM to 1:30AM. Please make a request at the front desk during your stay.
Do you have dry cleaning / laundry service?
Yes. If a garment is left with the front desk by 10 in the morning, it will be returned to you at the front desk past 5PM on the same day. (The cleaning service is closed on Sundays, Holidays, New Years' Holiday, extended holidays like Golden Week)
Do you offer room service?
We do not offer room service.
Can I get some cold medicine?
We do not offer medication because it is against the law.
Please bring them with you, or purchase them at the pharmacy.
Can I send items from the hotel?
Yes, at the front desk (Yamato).
* We do not accept shipping with special handling like Time Service or Cool Bin.
Do you offer baggage check service after the check-in / check-out?
Yes.
We can keep your luggage on the check-in or check-out day.
We do not hold belongings without a hotel reservation, valuables or fragile items,
or items that require specific temperature storage (refrigerated or frozen).
I would like to send my luggage ahead of time.
Please send to the hotel.
We can keep it until the day of your check-in.
* Please be sure to include the name of the guest (in Katakana).
We do not accept cash, valuables, fragile items, things that require special temperature storage,
or cash on delivery shipments.
Can you keep my valuables?
Yes.
They will be sealed in a valuable's bag and placed in the hotel's safe.
We may not be able to accommodate your request,
depending on the size or the nature of the items.
Can you exchange Japanese Yen?
We can provide change at the front desk.
Can you exchange foreign currency?
We do not offer foreign currency exchange.
Can you issue a receipt in a company name?
It is possible to address it to a company.
If paying at the time of check-in, we ask for payment to be made on the automated machine.
The receipt will be generated by the machine.
Hand-written receipt can be generated upon request.
Can I use the China Union Pay Card?
It can be used for payment upon check-in.
Payment with China Union Pay Card can be processed at the front desk (it is not accepted by the automated machine).
However, please be aware that it is not accepted by other facilities inside the hotel.
Do you have staff that speak languages other than Japanese?
Apart from Japanese, there may be staff that speak English and Korean. (We may not be able to accommodate your requests 24 hours, 365 days a year; we thank you for your understanding.)

What are the recommended restaurants near the hotel?
The hotel has prepared a gourmet map for nearby restaurants,
so please ask the front desk for more information.
Does the hotel have a convenience store or rental cars available?
There is a 7-Eleven convenience store at a 3 min. walk from the hotel.
There is an "Eki Rent-a-car" agency at a 1 min. walk from the hotel.
What should I do to get to know the nearby tourist sights?
Please refer to the Shimonoseki Tourism & Convention Association website.
What is the nearby government administration office or public facilities?
- Shimonoseki City Hall
-Shimonoseki City Lifelong Learning Plaza
-Kaikyo Messe Shimonoseki

I made a reservation online and I haven't received a confirmation email.
Please change your email settings to accept mail from shimonoseki@viainn.com. There is also the possibility that emails are being directed to your junk mail folder, so please confirm your junk mail folder as well.
I want to review, change, or cancel my online reservation.
Please review, change, or cancel your reservation from the links below.
Reservation Confirmation Form
Is there a cancellation fee?
Based on our hotel accommodation contract,
the fee is 20% on the day before the arrival date, 80% on the arrival date,
and 100% if we do not receive a notification from you (no-show).
※There may be additional stipulations depending on plan, reservation method,
and group reservations of 15 guests or more, so please verify with the hotel you are reserving.
Can I sign up on a cancellation wait-list?
We do not offer wait-lists for cancelled reservations.
We can provide the latest information on room availability,
so please contact your desired hotel directly.
Can I make reservations by email?
We do not offer reservations through email.
We apologize, but please use the room reservation system website or contact the hotel by telephone.

Do you accept guide dogs in the hotel room?
Yes, you may bring your guide dog during your stay at Via Inn.
Though if you wish to do so, we kindly ask you to notify us before your stay.
Do I have to present my passport when checking in?
Yes, we are required by Japanese law to have
"foreign nationals who do not possess a valid Japanese address" provide their nationality and passport number,
as well as their passport for photocopying, in addition to providing their full name,
home address, and occupation when checking in.
We thank you for your understanding and cooperation.