FAQ


What is the access route from the nearest train station?
About a one-minute walk from Yotsubashi Station (Exit No.2) of Osaka Metro Yotsubashi Line.
See the details from here..
What is the access route from the nearest airport?
【Kansai International Airport】
Bus: Airport Limousine - Namba OCAT (About 50 min.) - Walk (3 min.) - Osaka Metro Yotsubashi Line Namba Station - Yotsubashi Station (1 min.)
Train: Nankai Electric Railway… Kansai Airport Station to Namba Station by Airport Express (about 50 min.) - Walk (5 min.) - Osaka Metro Midosuji Line Namba Station - Shinsaibashi Station (2 min.)
JR… Kansai-airport Station to Tennoji Station by JR Kansai Airport Line rapid train (about 50 min.) - Walk (3 min.) - Osaka Metro Midosuji Line Tennoji Station - Shinsaibashi Station (about 8 min.) See the details from here.
【Osaka International (Itami) Airport】
Bus: Airport Limousine - Namba-ekimae (about 30 min.) - Walk (3 min.) - Osaka Metro Midosuji Line Namba Station - Shinsaibashi Station (2 min.)
Train: Osaka Airport Station to Senri-chuo by Osaka Monorail (about 12 min.) - Walk (8 min.) - Osaka Metro Midosuji Line Senri-chuo Station - Shinsaibashi Station (about 26 min.)
What is the access route from the nearest interchange (IC)?
About a five-minute drive from Minatomachi Exit of Hanshin Expressway No.1 Loop・・・Turn left at the traffic light at the end of the road after leaving Minatomachi Exit, turn left at the intersection with Yotsubashi-suji, and drive one-way street toward north to Nagahori-dori.
See the details from here.
Is car parking available?
No parking lot is available at the hotel. We will show you coin operated parking space in the neighborhood.
Is bicycle parking available?
We are sorry, but we do not have a bicycle parking area.

Do you have an ice dispenser?
There is an ice machine on the third floor.
I would like to use a microwave.
There is a microwave on the third floor.
Are there vending machines?
There are vending machines on the third floor.
Do you have a coin laundry?
There is a coin laundry on the third floor.
Is there a vending machine for cigarettes?
We’re sorry, but there is no vending machine for cigarettes. Please use the nearest convenience store.
Can I smoke inside the facilities?
All guest rooms and common space are smoke free. Thank you for your understanding. (There is a smoking area on the third floor.)
When and where can I have breakfast?
Breakfast is available 7:00AM–10:00AM (last order 9:30AM) in the "Breakfast Corner" on the 3st floor. 1,000 yen per person (tax not included).
Do you have a restaurant?
We are open for breakfast only.
Do you have a meeting room?
We're sorry. This facility does not have meeting rooms.
Are your facilities barrier-free?
Yes, the hotel grounds have disabled access. There are also Barrier Free rooms available.

What are the amenities available in the guest rooms?
Please review here for more details.
What is VOD system?
VOD stands for video on demand. You can enjoy watching a variety of foreign and Japanese films from about 100 channels. (1,000 yen per night) (Fast-forward and rewind are available.)
Can I use the Internet inside the hotel?
You can use wireless LAN (Wi-Fi standard) in the lobby. Wired Lan and wireless LAN (Wi-Fi standard) are also available in all rooms at no charge.You can borrow a LAN cable at the reception desk.
How are the rooms cleaned during the stay?
Housekeeping service is available from 10:00 to 13:00 during your stay. After 13:00, our housekeeping service is unavailable. (Towels and amenities can be changed.) If you need no housekeeping service, please let the reception know in advance.
Is it possible to receive extra towels and amenities?
One additional towel and amenity items are available for free.
Subsequent items are available for charge
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
For the hotel morale and security purposes,
we ask non-hotel guests to refrain from entering the guestrooms and guestroom hallways.
Please meet non-hotel guests in the third floor lobby.
Are there rooms for 3 people to share?
It is available. Please contact us for details. (TEL 06-6533-5489)
Are there rooms for women only?
We have no guest rooms for women only.
I have small children. Do I pay children's rate?
For each adult guest, one child under 12 years old can stay in the room free of charge.
* Please be aware that although there is no room charge for children, extra amenities such as towels and toothbrushes are not provided.
What are the check-in and check-out times?
Check-in is usually from 15:00 and checkout by 10:00, but they may be different depending on accommodation plans.
Is early check-in available?
If you want early check-in (before 15:00), we will usually charge extra. However, we may not be able to offer a room depending on the reservation status. Contact us for details.
Is late check-out available?
Checkout is usually by 10:00. If you want late checkout, 1,000 yen per person per hour will be charged until 13:00. After 13:00, we will charge one night. (*We may not be able to offer a room depending on the reservation status on the day.)
Do you accept late check-in?
If you do not check-in after two hours from the time you registered at the time of reservation without prior notice, your reservation may be cancelled. If you arrive late, be sure to let us know in advance. We lock the entrance automatic door for the purpose of crime prevention from 1:00 to 6:00. Please call the reception with an intercom at the entrance.
Is there a curfew?
We have no curfew at our hotel. However, the entrance automatic door is locked for the purpose of crime prevention from 1:00 to 6:00. Please unlock the door with your guest room card key.
Can I stay with my pet?
Only service animals are allowed in the hotel.
Do you accept credit cards?
We accept VISA/JCB/AMEX/MasterCard.
How can I pre-pay for my invited guests?
Please pay at the hotel or by bank transfer before the check-in date. Contact us in advance. Handling fee for bank transfer needs to be paid by you.
What kind of rental items do you have?
You can borrow the following.
  • Mobile phone chargers
  • Trouser press
  • Iron
  • Extension cord
  • LAN cable
  • Mobile phone charger
  • Wine opener
*The number of the above items is limited.
Do you have a crib?
We are sorry but we do not have any baby cribs. We also do not have bed guards or rails.
Do you have extra beds?
Extra beds are unavailable.
Do you offer fax service?
Yes.
We can accept them at the front desk(shipping fees vary by the destination).
Do you offer copy / printing service?
Photocopies can be made at the front desk (please ask regarding cost).
However please be aware we are unable to provide a printing service using data from USB drives or email attachments.
Do you have a PC/PCs that can be connected to the Internet in the hotel?
We have a PC for hotel guests in the lobby. Our hotel guests can use it at no charge.
(You cannot use USB flash drives.)
Do you have PCs to rent?
Computers are available for rent (1,000 yen).
The quantities are limited.
Microsoft Word, Excel, PowerPoint, and PDF reader are available.
Any other file format cannot be accommodated.
Do you offer relaxation services?
Relaxation massage is available at 6,000 yen/40 minutes (business hours: 18:00 to 0:00) and aroma esthetic at 11,000 yen/60 minutes (business hours: 18:00 to 4:00) Call the relaxation reception from your room.
Do you have dry cleaning / laundry service?
A laundry service is available. If you leave your laundry at the front desk by 10:00 in the morning, you can pick it up after 18:00 on the day at the front desk.
(Our laundry service is not available on Sundays, national holidays, summer holidays, Golden Week, and New Year's holidays.)
Do you offer room service?
We do not offer room service.
Can I get some cold medicine?
We do not offer medication because it is against the law.
Please bring them with you, or purchase them at the pharmacy.
Can I send items from the hotel?
Yes, at the front desk.
* We do not accept shipping with special handling like Time Service or Cool Bin.
Do you offer baggage check service after the check-in / check-out?
Yes.
We can keep your luggage on the check-in or check-out day.
We do not hold belongings without a hotel reservation, valuables or fragile items, or items that require specific temperature storage (refrigerated or frozen).
I would like to send my luggage ahead of time.
Please send to the hotel.
We can keep it until the day of your check-in.
* Please be sure to include the name of the guest (in Katakana).
We do not accept cash, valuables, fragile items, things that require special temperature storage,
or cash on delivery shipments.
Can you keep my valuables?
Yes.
They will be sealed in a valuable's bag and placed in the hotel's safe.
We may not be able to accommodate your request,
depending on the size or the nature of the items.
Can you exchange Japanese Yen?
You can exchange money at the front desk.
Can you exchange foreign currency?
We do not offer foreign currency exchange.
Can you issue a receipt in a company name?
It is possible to address it to a company.
If paying at the time of check-in, we ask for payment to be made on the automated machine.
The receipt will be generated by the machine.
Hand-written receipt can be generated upon request.
Can I use the China Union Pay Card?
It can be used for payment upon check-in.
Payment with China Union Pay Card can be processed at the front desk (it is not accepted by the automated machine). However, please be aware that it is not accepted by other facilities inside the hotel
Do you have staff that speak languages other than Japanese?
There are some staff members who can speak English and Chinese other than Japanese. (They are not always available.)

What are the recommended restaurants near the hotel?
The hotel has prepared a gourmet map for nearby restaurants,
so please ask the front desk for more information.
Does the hotel have a convenience store or rental cars available?
A convenience store is within a two-minute walk distance from the hotel.
There is Toyota Rent-a-Car Yotsubashisuji Shinsaibashi Office within a five-minute walk distance from the hotel.
What should I do to get to know the nearby tourist sights?
Please visit the website of Osaka Convention & Tourism Bureau. See the details from here./dd>
What is the nearby government administration office or public facilities?
Nishi Ward Office 4-5-14 Shinmachi, Nishi-ku, Osaka
Take Osaka Metro Nagahori-Tsurumiryokuchi Line for Taisho and get off at Nishinagahori Station (Exit No.4A). The ward office is very close to the Exit.

I made a reservation online and I haven't received a confirmation email.
Please set up to accept email from shinsaibashi-y@viainn.com. Our mail may be sorted out as a junk mail, so check the junk mail folder.
I want to review, change, or cancel my online reservation.
Please review, change, or cancel your reservation from the links below.
Reservation Confirmation Form
Is there a cancellation fee?
Based on our hotel accommodation contract,
the fee is 20% on the day before the arrival date, 80% on the arrival date,
and 100% if we do not receive a notification from you (no-show).
※There may be additional stipulations depending on plan, reservation method,
and group reservations of 15 guests or more, so please verify with the hotel you are reserving.
Can I sign up on a cancellation wait-list?
We do not offer wait-lists for cancelled reservations.
We can provide the latest information on room availability,
so please contact your desired hotel directly.
Can I make reservations by email?
We do not offer reservations through email.
We apologize, but please use the room reservation system website or contact the hotel by telephone.

Do you accept guide dogs in the hotel room?
Yes, you may bring your guide dog during your stay at Via Inn.
Though if you wish to do so, we kindly ask you to notify us before your stay.
Do I have to present my passport when checking in?
Yes, we are required by Japanese law to have
"foreign nationals who do not possess a valid Japanese address" provide their nationality and passport number,
as well as their passport for photocopying, in addition to providing their full name,
home address, and occupation when checking in.
We thank you for your understanding and cooperation.