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FAQ

What is the access route from the nearest train station?
Approx. 3-minute walk from every train line at Tennōji Station.
Please check here for further details.
What is the access route from the nearest airport?
By Bus: Approx. 30 minutes by shuttle bus from Osaka International Airport.
By Train: Approx. 30 minutes by the Haruka limited express train from Kansai International Airport to Tennōji.
Please check here for details.
Is car parking available?
We apologize, but the hotel does not have car parking. A coin-operated parking lot is available near the hotel (This parking lot is unaffiliated with the hotel).
Is bicycle parking available?
We apologize, but the hotel does not have bicycle parking.
Do you have an ice dispenser?
Yes, on the 10th floor.
I would like to use a microwave.
Yes. Feel free to use the microwave in the 7th floor lounge.
Are there vending machines?
Yes, in the lobby and on the 10th floor (alcoholic beverages are only available in the 10th floor vending machines).
Do you have a coin laundry?
Yes, on the 10th floor.
Is there a vending machine for cigarettes?
Sorry, but we do not have a cigarette vending machine on the premises. You can buy cigarettes at the nearby convenience stores.
Can I smoke inside the facilities?
We do have smoking guest rooms but the shared spaces of the hotel are all non-smoking. We hope you understand. (There is a smoking booth in the lobby).
When and where can I have breakfast?
Complimentary breakfast is served from 6:30am–9:30am in the 7th floor lounge. (Please be aware that we may have to ask you to wait during crowded times).
Do you have a restaurant?
Sorry, but we do not have a restaurant on the premises.
Do you have a meeting room?
Sorry, but we do not have meeting rooms on the premises.
Are your facilities barrier-free?
Yes, the hotel is barrier-free and there are barrier-free rooms available.
What are the amenities available in the guest rooms?
Please review here for more details.
What is VOD system?
VOD stands for "Video On Demand". You can view approximately 120 different channels including movie channels (¥1000 per night). There are foreign and Japanese movies available (these can be rewound and fast forwarded).
Is it possible to use the internet at the hotel?
Yes, it is possible to connect to the Internet via a wireless LAN (Wi-Fi standard) in places such as the lobby.
It is also possible to connect to the Internet for free in all guest rooms via a wired LAN or a wireless LAN (Wi-Fi standard).
How are the rooms cleaned during the stay?
During your stay room cleaning will be carried out from 13:00. Requests for room cleaning will only be accepted up until 13:00. Please note that requests for room cleaning will not be accepted after 13:00 (only new towels and amenities will be available). Please contact the front desk in advance if you do not require cleaning.
Is it possible to receive extra towels and amenities?
One additional towel and amenity items are available for free.
Subsequent items are available for charge
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
For the hotel morale and security purposes,
we ask non-hotel guests to refrain from entering the guestrooms and guestroom hallways.
Please meet non-hotel guests in the lobby.
Are there rooms for 3 people to share?
We apologise, but unfortunately there are no guest rooms that can be used by 3 people.
Are there rooms for women only?
We are sorry, but there are no women-only guest rooms available.
I have small children. Do I pay children's rate?
One child (0-12 years old) is free with each adult guest.
What are the check-in and check-out times?
Normally, check-in is after 3:00pm, and check-out is before 10:00am.
They vary by your reservation plan.
* If you have the Via Inn Members Card, check-out is before noon
(limited to reservations made by phone or on the internet).
Is early check-in available?
We may not be able to accommodate your request for early check-in depending on the conditions of the hotel.
Please confirm with the hotel.
Moreover, we may charge extra fee for early check-ins, depending on the time.
Is late check-out available?
Normal check-out time is before 10:00am.
Late check-out is charged "30% of the standard room charge" until 1:00pm,
and "50% of the standard room charge" until 3:00pm.
Late check-in past 3:00pm will be charged as 1 night of stay
(* Please be aware that we may not be able to accommodate your request).
Do you accept late check-in?
Your reservation may be cancelled if you have yet to arrive 2 hours after the check in time you registered when making the reservation without contacting us to let us know. Please be sure to contact the hotel if you are going to be later than your estimated time of arrival. Also, for security reasons we lock the automatic entrance doors at night (from 01:00 to 06:00). We apologise for the inconvenience, but please use the intercom located at the entrance to contact staff.
Is there a curfew?
There is no curfew, but for security reasons we lock the automatic entrance doors at night (from 01:00 to 06:00). Please use your room key to open the doors.
Can I stay with my pet?
Only service animals are allowed in the hotel.
Do you accept credit cards?
We accept VISA／JCB／AMEX／MasterCard／J-WEST.
How can I pre-pay for my invited guests?
Please pay prior to arrival at the hotel or by bank transfer.
Alternatively, please use the official reservation site to pay by a credit card.
Please notify the hotel if you are paying upon arrival or by bank transfer.
We are not liable for any fees incurred through bank transfer.
What kind of rental items do you have?
We offer the following rental items:
  • Stand lights
  • ・Irons
  • ・Sewing sets
  • ・Nail clippers
  • ・Chargers
* Numbers are limited
Do you have a crib?
Unfortunately, we do not offer cribs.
Do you have extra beds?
We are sorry, but we do not have any extra beds available.
Do you offer fax service?
Yes.
We can accept them at the front desk
(shipping fees vary by the destination).
Do you offer copy / printing service?
Copies can be requested at the front desk (please contact the front desk for charges).
Id there a computer connected to the internet in the hotel?
There is a computer in the lobby for the guests.
It can be used free of charge.
Do you have PCs to rent?
Computers are available for rent (1,000 yen).
The quantities are limited.
Microsoft Word, Excel, PowerPoint, and PDF reader are available.
Any other file format cannot be accommodated.
Do you offer relaxation services?
Yes, we do have relaxation services available.
Relaxation services start from ¥4500 for 40 minutes. These services are available from 17:30 to 27:30. Please order these services at the front desk during your stay.
Do you have dry cleaning / laundry service?
Yes, we do have cleaning services available.
If you leave your clothes with the front desk before 09:30 in the morning, you will be able to pick them up after 18:00 on the same day. (Cleaning is not available on Sundays, national holidays, during the New Year's holiday season, and during the Bon holiday period.)
Do you offer room service?
We do not offer room service.
Can I get some cold medicine?
We do not offer medication because it is against the law.
Please bring them with you, or purchase them at the pharmacy.
Can I send items from the hotel?
Yes, at the front desk (Yamato).
* We do not accept shipping with special handling like Time Service or Cool Bin.
Do you offer baggage check service after the check-in / check-out?
Yes.
We can keep your luggage on the check-in or check-out day.
We do not hold belongings without a hotel reservation, valuables or fragile items,
or items that require specific temperature storage (refrigerated or frozen).
I would like to send my luggage ahead of time.
Please send to the hotel.
We can keep it until the day of your check-in.
* Please be sure to include the name of the guest (in Katakana).
We do not accept cash, valuables, fragile items, things that require special temperature storage,
or cash on delivery shipments.
Can you keep my valuables?
Yes.
They will be sealed in a valuable's bag and placed in the hotel's safe.
We may not be able to accommodate your request,
depending on the size or the nature of the items.
Can you exchange Japanese Yen?
There is an automatic fare adjustment machine available to exchange Japanese yen.
Can you exchange foreign currency?
We do not offer foreign currency exchange.
Can you issue a receipt in a company name?
It is possible to address it to a company.
If paying at the time of check-in, we ask for payment to be made on the automated machine.
The receipt will be generated by the machine.
Hand-written receipt can be generated upon request.
Can I use the Ginren Card?
It can be used for payment upon check-in.
Payment with Ginner card can be processed at the front desk (it is not accepted by the automated machine). However, please be aware that it is not accepted by other facilities inside the hotel
Do you have staff that speak languages other than Japanese?
There are times when there are staff who can speak English and Chinese, as well as Japanese, on shift. (Please note that this is not the case 24 hours a day, 365 days a year.)
What are the recommended restaurants near the hotel?
The hotel has prepared a gourmet map for nearby restaurants,
so please ask the front desk for more information.
Does the hotel have a convenience store or rental cars available?
There is a Family Mart convenience store a 2-minute walk from the hotel.
Nippon Rent-A-Car is a 5-minute walk from the hotel.
What should I do to get to know the nearby tourist sights?
You may refer to the website for the Osaka Convention & Tourism Bureau. Please see here for more information..
What is the nearby government administration office or public facilities?
Abeno Ward Office
By Train: Use the Midosuji Subway Line and board the train bound for Nakamozu station. Get off at Showacho Station. Abeno Ward Office is a 10-minute walk from the station.
I made a reservation online and I haven't received a confirmation email.
Please verify your settings so that emails from are accepted.
Additionally, depending on your settings, it may have been marked as spam,
so please check inside your spam folder as well.
I want to review, change, or cancel my online reservation.
Please review, change, or cancel your reservation from the links below.
Reservation Confirmation Form
Is there a cancellation fee?
Based on our hotel accommodation contract,
the fee is 20% on the day before the arrival date, 80% on the arrival date,
and 100% if we do not receive a notification from you (no-show).
※There may be additional stipulations depending on plan, reservation method,
and group reservations of 15 guests or more, so please verify with the hotel you are reserving.
Can I sign up on a cancellation wait-list?
We do not offer wait-lists for cancelled reservations.
We can provide the latest information on room availability,
so please contact your desired hotel directly.
Can I make reservations by email?
We do not offer reservations through email.
We apologize, but please use the room reservation system website or contact the hotel by telephone.
Do you accept guide dogs in the hotel room?
Yes, you may bring your guide dog during your stay at Via Inn.
Though if you wish to do so, we kindly ask you to notify us before your stay.
Do I have to present my passport when checking in?
Yes, we are required by Japanese law to have
"foreign nationals who do not possess a valid Japanese address" provide their nationality and passport number,
as well as their passport for photocopying, in addition to providing their full name,
home address, and occupation when checking in.
We thank you for your understanding and cooperation.