FAQ

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    VIA INN HAKATAGUCHI EKIMAE

Photocopying is available at the front desk. (Please inquire at the front desk for rates.)
 (Please inquire at the front desk for rates.) However, we do not offer printing services for data on a USB memory stick or data sent by e-mail. However, we do not offer printing services for data on a USB memory stick or data sent by e-mail.

Yes, we do at the front desk. (The fee varies depending on the number of sheets and the destination.)

We are sorry, but the service is currently suspended. Please understand that we are currently out of service.

Check-in time is usually from 3:00 p.m. and check-out time is 10:00 a.m. Check-out time is 10:00 am. Check-in time is usually from 3:00 p.m. and check-out time is usually from 10:00 a.m. It may vary depending on the plan you have booked.

Early check-in prior to the regular check-in time (15:00) may not be possible depending on the reservation status of the day before and the day of check-in. Please contact the hotel for details. If you wish to check in before 15:00, you will be charged an additional fee depending on the time.

The normal check-out time is 10:00.
We can extend the check-out time by 1,000 yen per hour for a single guest, or 2,000 yen per hour for a double guest.
After 1:00 p.m., you will be charged for one night.
 (*Please note that we may not be able to meet your request depending on the reservation status on the day.)

Yes, you can use your company name as the address. For guests who pay directly at the front desk upon check-in, we ask that payment be made at the automatic payment machine, and a receipt (receipt type) will be issued from the machine. Private receipts (handwritten type) can also be issued.

Payment must be made in advance by the time of check-in.

Please pay in person or by bank transfer prior to the check-in date. You can also pay by credit card at the official reservation website. If you wish to pay in person or by bank transfer, please contact us in advance. Please note that you will be responsible for the bank transfer fee.

We accept VISA, JCB, AMEX, MasterCard, and J-WEST credit cards.

Yes, some electronic money can be used. Please ask the front desk for details.

No, we do not.

Yes, you can use your UnionPay card when you check in. You can use your UnionPay card at the front counter. (Automatic payment machines are not supported.) Please note that UnionPay cards cannot be used at any of the hotel's facilities.

Yes, you can at the front desk.

The Ministry of Health, Labor, and Welfare of Japan requires that foreigners who do not have a permanent address in Japan present their passport and a copy of their passport when staying at the hotel.
 In addition to your name, address, occupation, etc., you are required to provide your nationality, passport number, and a copy of your passport. We ask for your understanding and cooperation in this matter.

English speaking staff may be available in addition to Japanese (please note that we are not available 24 hours a day, 365 days a year).

Wireless LAN (Wi-Fi standard) is available in all guest rooms and the lobby free of charge.

It is an abbreviation for "Video On Demand System. About 250 channels of movies and other programs are available. (1,000 yen per night). (1,000 yen per night.) There are programs such as Western and Japanese movies. (Fast forwarding and rewinding are also available.)

Rooms for guests staying multiple nights are cleaned sequentially from 10:00.
If you are still in your room after the last check-in time (13:00), or if you have put a "No Cleaning" sign on your room, we will put your towels at the entrance.
In consideration of global environmental protection, we would like to ask for your cooperation with the Green Card.
In consideration of global environmental protection, bedding linens (sheets, duvets, and pillowcases) for guests staying consecutive nights are changed once every three days. If you wish to have your bedding linens changed any other time, please present your Green Card on your bed.
If you do not present your Green Card, we will change towels (bath towels, face towels, bath mats), gowns (pajamas), collect garbage, clean your room, and make your bed using the same linens.

One towel per person can be added free of charge, but additional towels will be charged separately.

We have plans for telecommuting and teleworkers. Please see our website or contact the hotel for details.

For every adult guest, there is no charge for one child of elementary school age or younger (0 to 12 years old). Please note that we do not provide towels for children sleeping with adults.

No, we do not provide cribs or bed guards.

From the perspective of public morals, crime prevention, and fire prevention, we ask that only guests of the hotel be allowed to enter the guest rooms and guest room floors. Please visit us in the lobby.

No, you can leave your room key with us until you check out.
 If you are worried about losing it, you can leave it at the front desk.

We are sorry, but we do not allow animals other than assistance dogs (guide dogs, hearing dogs, service dogs, etc.) to stay with us.

Yes, assistance dogs (guide dogs, hearing dogs, service dogs, etc.) are welcome to stay with you. Please contact the hotel in advance if you wish to stay with your dog.

Please send them to the hotel. We will keep it until the day of check-in.
Please make sure to include the name of the guest and the date of stay. We do not accept cash, valuables, fragile items, items that require temperature/humidity control such as cool delivery, cash on delivery, or cash on delivery.

Yes, we can. We accept luggage that can be picked up on the day of check-in or check-out. We do not accept luggage without a reservation, valuables, fragile items, or items that require special temperature control (such as refrigerated or frozen items).

Yes, you can. We do not accept special packages such as time service or cool delivery.

No, we do not offer room service.

No, we do not provide OTC medicines as it is against the Pharmaceutical Affairs Law. We apologize for any inconvenience this may cause, but please prepare them beforehand or purchase them at a hospital or pharmacy.

Valuables will be sealed in a valuables bag and kept in the hotel safe. Please note that we may not be able to keep your valuables depending on their size and contents.

Please ask the front desk for a list of restaurants near the hotel.

It takes about 3 minutes to walk from Hakata Station (Hakata Exit).
▶ Please click here for more details.

Bus: 15 minutes by bus from Fukuoka Airport, get off at "Hakata Bus Terminal". About 3 minutes walk.
Train: 5 minutes to Hakata Station on the Fukuoka Municipal Subway Kuko Line.
▶ Please click here for more details.

It takes about 10 minutes by car from Gofukumachi IC of Fukuoka Urban Expressway.
▶ Please click here for more details.

No, we do not have a bicycle parking lot.

It is on the second floor.
 

It is on the second floor.

It is on the second floor.

It is on the second floor.

There are no vending machines for cigarettes.
Please purchase cigarettes at a convenience store near the hotel (2 minutes walk).

All rooms are non-smoking, and common areas of the hotel are also non-smoking. (There is a smoking area on the second floor.)

Please use the "Kyushu Blessing Kozuchi" on the first floor.
 Business hours: 7:00 - 10:00 (last order 10:00)
 Price (tax included): Adults 1,300 yen, Elementary school students 700 yen, Preschool children free
If you pay directly at the restaurant, the price is 1,500 yen for adults, 700 yen for elementary school students, and free for preschool children.


There is a restaurant on the first floor called "Kyushu Megumi no Kozuchi". Please contact the restaurant directly for opening hours. (TEL: 092-260-8404)

No, we do not have a meeting room in the hotel.

▶ Please click here.

If you miss your scheduled check-in time by more than two hours without notifying us, we may have to cancel your reservation. If you are going to miss your scheduled arrival time, please contact the hotel in advance.
For security reasons, the hotel locks the automatic entrance door at night (25:00 - 06:00). We apologize for the inconvenience. We apologize for the inconvenience, but please use the intercom at the entrance.

There is no curfew, but for security reasons, the automatic door of the entrance is locked during the night (25:00 - 06:00). Please unlock the door with your room card key.

No, we do not offer foreign currency exchange.

Yes, you can use it.

The following items are available for rent.
LAN cables
Sewing set
Iron
Nail clippers
Cell phone chargers
Trouser press
HDMI cable
The number of items available for loan is limited.

No, we do not have rooms for 3 people.

No, we do not have women-only rooms.

No, there are no extra beds available.

For more information, please refer to the in-room information when you stay with us.

The hotel does not offer guest cleaning service because it does not meet the requirements of Fukuoka City's regulations.
Please ask the front desk for information on nearby dry cleaning stores.

There is a Seven-Eleven convenience store within a two-minute walk from the hotel.
For rental cars, there is Eki Rent-a-Car in Hakata Station.

Please refer to the Fukuoka City HP (Fukuoka City Tourist Information Site YokaNavi).

▶For more information, please check here.

Fukuoka City Hakata Ward Office
[Office hours: Monday through Friday, 8:45 a.m. to 5:15 p.m.]
3 minutes walk from the hotel