FAQ


What is the access route from the nearest train station?
About a 3 min. walk from Chuo-Nishi Direction Exit No. 1 of Oimachi Station on the JR Keihin Tohoku Line. Further details here.
Please check here for further details.
What is the access route from the nearest airport?
By bus: A 30-40 min. ride by bus from Haneda Airport. Get off at the "Oimachi Station West Exit Bus Rotary" stop. A further 3 min. walk from there.
By train: About a 30 min. ride by train to Oimachi Station on the Keihin Ltd. Express via Shinagawa. Further details here.
Please check here for details.
What is the access route from the nearest interchange (IC)?
10 min. by car from the Minami-Oi Interchange on the Tokyo Metropolitan Expressway Bayshore Route. Further details here.
Please check here for details.
Is car parking available?
Yes, there is. Guests of the hotel can park their cars overnight for 1,500 JPY per night. Places are assigned in order of reservation. We do not take reservations online, so please call us on the phone to make your reservation (TEL: +81-3-5718-5489.) If the parking lot is full or if you car type does not fit the space, we will guide you to a coin-operated parking lot near the hotel. (No tie up parking lot available.)
Is bicycle parking available?
Yes, there is. Guests staying the night at the hotel can park their bicycles for free. However, spaces are limited, so we operate on a first come, first served basis. Please tell the staff at the front desk if you would like to park your bicycle.

Do you have an ice dispenser?
Yes, on the 7th, 11th, 15th, 18th and 20th floors.
I would like to use a microwave.
Yes, located in the vending machine corner on the 3rd floor.Please feel free to use it.
Are there vending machines?
Yes, on all floors except the 8th floor.
Do you have a coin laundry?
Yes, on the 6th, 10th, 14th, 17th and 19th floors.
Is there a vending machine for cigarettes?
Yes, on the 3rd floor.
Can I smoke inside the facilities?
Though there are guest rooms available where smoking is permitted, all communal areas in the hotel grounds are non-smoking. Thank you for your understanding. (There is a smoking area on the 3rd floor.)
When and where can I have breakfast?
For charged breakfast : Breakfast is available 6:00AM–10:30AM (last order 10:00AM) in "Restaurant Cocos" on the 2nd floor. (820 yen per adult, 520 yen for primary school kids)
Do you have a restaurant?
When there is a restaurant : Yes, "Restaurant Cocos" on the 2nd floor, "Ooimachi Terrace (Café Style)" on the 1st floor.
Do you have a meeting room?
Yes, on the 3rd floor.
Are your facilities barrier-free?
Barrier-Free Rooms available, hotel grounds also Barrier-Free : Yes, the hotel grounds have disabled access. There are also Barrier-Free guest rooms available.

What are the amenities available in the guest rooms?
Please review here for more details.
What is VOD system?
Short for "Video on Demand". Around 200 channels are available for viewing, including movies. (1000 yen per night). Programs include foreign films, Japanese films (Fast forward and rewind functions are available).
Is it possible to use the internet at the hotel?
Yes, wireless LAN (Wi-Fi) connections are available in the lobby etc. Cabled LAN and wireless LAN (Wi-Fi) are available in all rooms.
How are the rooms cleaned during the stay?
Cleaning generally takes place after 10AM during your stay. The latest time to request cleaning is 1:00PM. Past 1:00PM, we will not be able to accept requests for cleaning; we thank you for your understanding. (We can still replenish towels and amenities.) If you do not need room cleaning, please contact the front desk beforehand.
Is it possible to receive extra towels and amenities?
One additional towel and amenity items are available for free.
Subsequent items are available for charge
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
For the hotel morale and security purposes,
we ask non-hotel guests to refrain from entering the guestrooms and guestroom hallways.
Please meet non-hotel guests in the lobby.
Are there rooms for 3 people to share?
We apologize, there are no guest rooms that can accommodate three people.
Are there rooms for women only?
Yes, there is a floor for ladies' floor for ladies only.
I have small children. Do I pay children's rate?
One child (0-12 years old) is free with each adult guest.
What are the check-in and check-out times?
Normally, check-in is after 3:00pm, and check-out is before 10:00am.
They vary by your reservation plan.
* If you have the Via Inn Members Card, check-out is before noon
(limited to reservations made by phone or on the internet).
Is early check-in available?
We may not be able to accommodate your request for early check-in depending on the conditions of the hotel.
Please confirm with the hotel.
Moreover, we may charge extra fee for early check-ins, depending on the time.
Is late check-out available?
Normal check-out time is before 10:00am.
Late check-out is charged "30% of the standard room charge" until 1:00pm,
and "50% of the standard room charge" until 3:00pm.
Late check-in past 3:00pm will be charged as 1 night of stay
(* Please be aware that we may not be able to accommodate your request).
Do you accept late check-in?
If we have not received a call from you 2 hours after the check-in time designated during booking, we may cancel your booking. Please be sure to contact the hotel beforehand in the event that your arrival is later than your planned arrival time. Furthermore, for security reasons, the hotel will lock the automatic doors at the entrance during the night (1:00AM–6:00AM); we apologize for the inconvenience, but we ask that you use the intercom at the entrance.
Is there a curfew?
There is no closing time, but for security reasons, we lock the automatic doors at night (1:00AM–6:00AM). Please unlock the door using the card key for your guest room.
Can I stay with my pet?
Only service animals are allowed in the hotel.
Do you accept credit cards?
We accept VISA/JCB/AMEX/MasterCard/J-WEST.
How can I pre-pay for my invited guests?
Please pay prior to arrival at the hotel or by bank transfer.
Alternatively, please use the official reservation site to pay by a credit card.
Please notify the hotel if you are paying upon arrival or by bank transfer.
We are not liable for any fees incurred through bank transfer.
What kind of rental items do you have?
We offer the following rental items:
  • mobile phone charger
  • nail clippers
  • sewing set
  • iron
  • extension cable
  • rental PC
* There are limits to the number of units available.
Do you have a crib?
Unfortunately, we do not offer cribs.
Do you have extra beds?
When there are no extra beds available : We apologize, there are no extra beds available
Do you offer fax service?
Yes.
We can accept them at the front desk
(shipping fees vary by the destination).
Do you offer copy / printing service?
Copies can be requested at the front desk (please contact the front desk for charges).
Is there a computer connected to the internet in the hotel?
There is a computer in the lobby for the guests.
It can be used free of charge.
Do you have PCs to rent?
Computers are available for rent (1,000 yen).
The quantities are limited.
Microsoft Word, Excel, PowerPoint, and PDF reader are available.
Any other file format cannot be accommodated.
Do you offer relaxation services?
Yes, a relaxation service is available for 4400 yen for 40 minutes. We accept reservations for 8PM to 2:00AM. Please make a request at the front desk during your stay.
Do you have dry cleaning / laundry service?
Yes. If a garment is left with the front desk by 10AM in the morning, it will be returned to you at the front desk past 10PM on the same day. (The cleaning service is closed on Sundays, Public Holidays, New Years' Holiday etc.)
Do you offer room service?
We do not offer room service.
Can I get some cold medicine?
We do not offer medication because it is against the law.
Please bring them with you, or purchase them at the pharmacy.
Can I send items from the hotel?
Yes, at the front desk (Yamato).
* We do not accept shipping with special handling like Time Service or Cool Bin.
Do you offer baggage check service after the check-in / check-out?
Yes.
We can keep your luggage on the check-in or check-out day.
We do not hold belongings without a hotel reservation, valuables or fragile items,
or items that require specific temperature storage (refrigerated or frozen).
I would like to send my luggage ahead of time.
Please send to the hotel.
We can keep it until the day of your check-in.
* Please be sure to include the name of the guest (in Katakana).
We do not accept cash, valuables, fragile items, things that require special temperature storage,
or cash on delivery shipments.
Can you keep my valuables?
Yes.
They will be sealed in a valuable's bag and placed in the hotel's safe.
We may not be able to accommodate your request,
depending on the size or the nature of the items.
Can you exchange Japanese Yen?
Where there is an automatic payment machine : The automatic payment machine can change money.
Can you exchange foreign currency?
We do not offer foreign currency exchange.
Can you issue a receipt in a company name?
It is possible to address it to a company.
If paying at the time of check-in, we ask for payment to be made on the automated machine.
The receipt will be generated by the machine.
Hand-written receipt can be generated upon request.
Can I use the China Union Pay Card?
It can be used for payment upon check-in.
Payment with China Union Pay Card can be processed at the front desk (it is not accepted by the automated machine). However, please be aware that it is not accepted by other facilities inside the hotel
Do you have staff that speak languages other than Japanese?
Apart from Japanese, there may be staff that speak English and Chinese. (We may not be able to accommodate your requests 24 hours, 365 days a year; we thank you for your understanding.)

What are the recommended restaurants near the hotel?
The hotel has prepared a gourmet map for nearby restaurants,
so please ask the front desk for more information.
Does the hotel have a convenience store or rental cars available?
There is a 7-Eleven convenience store on the 1st floor of our building (open 24/7)
There is a Nissan Rent-a-car Agency within a 2 min. walk of the hotel.
What should I do to get to know the nearby tourist sights?
Please refer to the Shinagawa Tourism Association website.
What is the nearby government administration office or public facilities?
Shinagawa Ward Office

I haven't received a confirmation email for my internet reservation; what should I do?
Please make sure you can receive communications from oimachi@viainn.com .
Please also be sure to check your spam folder, as it may have been misdirected there.
I want to review, change, or cancel my online reservation.
Please review, change, or cancel your reservation from the links below.
Reservation Confirmation Form
Is there a cancellation fee?
Based on our hotel accommodation contract,
the fee is 20% on the day before the arrival date, 80% on the arrival date,
and 100% if we do not receive a notification from you (no-show).
※There may be additional stipulations depending on plan, reservation method,
and group reservations of 15 guests or more, so please verify with the hotel you are reserving.
Can I sign up on a cancellation wait-list?
We do not offer wait-lists for cancelled reservations.
We can provide the latest information on room availability,
so please contact your desired hotel directly.
Can I make reservations by email?
We do not offer reservations through email.
We apologize, but please use the room reservation system website or contact the hotel by telephone.

Do you accept guide dogs in the hotel room?
Yes, you may bring your guide dog during your stay at Via Inn.
Though if you wish to do so, we kindly ask you to notify us before your stay.
Do I have to present my passport when checking in?
Yes, we are required by Japanese law to have
"foreign nationals who do not possess a valid Japanese address" provide their nationality and passport number,
as well as their passport for photocopying, in addition to providing their full name,
home address, and occupation when checking in.
We thank you for your understanding and cooperation.