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FAQ

What is the access route from the nearest train station?
A 5-minute walk from exits 4 and 6 at SHIN-OSAKA-EKI on the the Midosuji subway line, or a 5-minute walk from the North or West exits of JR SHIN-OSAKA Station. Please check here for details.
Please check here for further details.
What is the access route from the nearest airport?
From the Kansai International Airport Bus: Take the limousine bus bound for Osaka Station. At Osaka Station transfer to the JR Kyoto Line (approximately 70 minutes) Train: JR Limited Express HARUKA (approximately 50 minutes) Take JR Kanku Rapid to Osaka Station then transfer to JR Ktoyo Line (approximately 70 minutes) From Osaka Airport Bus: Take limousine bus bound for Shin-Osaka Station (approximately 30 minutes)
Please check here for details.
What is the access route from the nearest interchange (IC)?
When arriving from the direction of Umeda: From Umeda, take the Shin-Midosuji and descend at Mikuni (after Yodogawa). Next, take a left at the “Miyahara 1” intersection. Make a right at the 1st signal. On the right you will see a sign saying, “VIA INN SHIN-OSAKA WEST.” When arriving from the direction of Meishin or Chugokudo: Get off at the Suita/Ikeda interchange, enter Shin-Midosuji at the Senri interchange, then get off at the Mikuni Higashi interchange. Take the frontage road for 1.5 km, then turn right at the Miyahara Ichoume intersection. Make a right at the first signal. On the right you will see a sign saying, “Via Inn Shin-Osaka West.”
Please check here for details.
Is car parking available?
1) Via In Shin-Osaka West Vertical Parking Lot Capacity: 28 cars (24 normal cars and 4 high-roof cars). First-come-first-served. Cost: 1000 yen per night Usage limitations: Normal cars: max length: 5000mm, max width: 1850mm, max height: 1550mm, max weight: 1900Kg, minimum ground clearance: 130mm High-roof: max length: 5000mm, max width: 1850mm, max height: 2000mm, max weight: 2300Kg, minimum ground clearance: 130mm *When this lot is full we will direct you to a neighboring facility. *The neighboring facility is not managed by us, so payment is the responsibility of the car owner. *Our facility is not responsible for any theft or damage that occurs in the parking lot.
Is bicycle parking available?
We're sorry, but bicycle parking is not available.
Do you have an ice dispenser?
Yes, in the lobby on the 2nd floor. Please feel free to use it.
I would like to use a microwave.
Yes, available in the vending machine corner on the 4th and 8th floors. Please help yourself.
Are there vending machines?
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Do you have a coin laundry?
Yes, on the 4th and 8th floors.
Is there a vending machine for cigarettes?
Yes, on the 4th and 8th floors.
Can I smoke inside the facilities?
Though there are guest rooms available where smoking is permitted, all communal areas in the hotel grounds are non-smoking. Thank you for your understanding. (There is a smoking booth on the 2nd floor.)
When and where can I have breakfast?
Breakfast is available 6:00AM–10:00AM (last order 9:30AM) on the 1st floor in "Japanese Cuisine Ganko". (880 yen per person)
Do you have a restaurant?
We apologize, but there is no restaurant available.
Do you have a meeting room?
We apologize, but there are no meeting rooms available.
Are your facilities barrier-free?
Yes, the hotel grounds have disabled access. However, there are no Barrier-Free rooms.
What are the amenities available in the guest rooms?
Please review here for more details.
What is VOD system?
This stands for “Video On Demand.” You will be able to view movies and more on approximately 250 channels. This service costs 1,000 yen per night. Both Japanese and Western programs are available. (Rewind and Fast Forward functions are available.)
Is it possible to use the internet at the hotel?
Yes, Wi-Fi is available in the hotel lobby and other locations. It is also possible to connect to either wired or wireless LAN inside every hotel room.
How are the rooms cleaned during the stay?
While you are staying with us, your room will be cleaned every day at 10 AM. The latest time available for cleaning is 1 PM. Please understand that cleaning services are not available after 1 PM. (However, towels and amenity replacements are still available.) If cleaning is not necessary, please contact the front desk in advance.
Is it possible to receive extra towels and amenities?
One additional towel and amenity items are available for free.
Subsequent items are available for charge
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
For the hotel morale and security purposes,
we ask non-hotel guests to refrain from entering the guestrooms and guestroom hallways.
Please meet non-hotel guests in the lobby.
Are there rooms for 3 people to share?
It is possible for 3 people to use a room. In this case, please contact the hotel for details. (TEL: +81-6-6398-6111)
Are there rooms for women only?
We're sorry, but ladies-only rooms are not available.
I have small children. Do I pay children's rate?
One child (0-12 years old) is free with each adult guest.
What are the check-in and check-out times?
Normally, check-in is after 3:00pm, and check-out is before 10:00am.
They vary by your reservation plan.
* If you have the Via Inn Members Card, check-out is before noon
(limited to reservations made by phone or on the internet).
Is early check-in available?
We may not be able to accommodate your request for early check-in depending on the conditions of the hotel.
Please confirm with the hotel.
Moreover, we may charge extra fee for early check-ins, depending on the time.
Is late check-out available?
Normal check-out time is before 10:00am.
Late check-out is charged "30% of the standard room charge" until 1:00pm,
and "50% of the standard room charge" until 3:00pm.
Late check-in past 3:00pm will be charged as 1 night of stay
(* Please be aware that we may not be able to accommodate your request).
Do you accept late check-in?
If the expected check-in time determined during the reservation process is exceeded by two hours then your reservation may be cancelled. If there is any chance that you will be late, please contact the hotel in advance. Also, as a theft prevention measure, the doors at the entrance will automatically lock between 2 AM and 6 AM. If you arrive between these times then please use the intercom located at the front entrance.
Is there a curfew?
There is no curfew, but the entryway doors automatically lock between 2 AM and 6 AM, so please use your card key for entry during those hours.
Can I stay with my pet?
Only service animals are allowed in the hotel.
Do you accept credit cards?
We accept VISA／JCB／AMEX／MasterCard／J-WEST.
How can I pre-pay for my invited guests?
Please pay prior to arrival at the hotel or by bank transfer.
Alternatively, please use the official reservation site to pay by a credit card.
Please notify the hotel if you are paying upon arrival or by bank transfer.
We are not liable for any fees incurred through bank transfer.
What kind of rental items do you have?
The following items are available:
  • Irons
  • Nail clippers
  • Cold compresses
  • Mobile phone chargers
  • Thermometers
  • Sewing kits
  • Wine openers (glasses not available)
  • Desk lamps
  • Extension cords
  • Tempur pillows
* Supplies are limited
Do you have a crib?
Unfortunately, we do not offer cribs.
Do you have extra beds?
Yes, extra beds are available. Rooms are limited, so please contact the hotel in advance. (TEL: +81-6-6398-6111)
Do you offer fax service?
Yes.
We can accept them at the front desk
(shipping fees vary by the destination).
Do you offer copy / printing service?
Copies can be requested at the front desk (please contact the front desk for charges).
Is there a computer connected to the internet in the hotel?
There is a computer in the lobby for the guests.
It can be used free of charge.
Do you have PCs to rent?
Computers are available for rent (1,000 yen).
The quantities are limited.
Microsoft Word, Excel, PowerPoint, and PDF reader are available.
Any other file format cannot be accommodated.
Do you offer relaxation services?
Yes. Relaxation services are available for 1,900 yen for 20 minutes. Reservations are available from between 8 PM and 2 AM. Please place your order at the front desk.
Do you have dry cleaning / laundry service?
Yes. Please bring your items to be cleaned to the front desk by 9 AM. They will be available at the front desk after 5 PM. (Cleaning service is not available during New Year’s, Sundays, and national holidays.)
Do you offer room service?
We do not offer room service.
Can I get some cold medicine?
We do not offer medication because it is against the law.
Please bring them with you, or purchase them at the pharmacy.
Can I send items from the hotel?
Yes, at the front desk (Yamato).
* We do not accept shipping with special handling like Time Service or Cool Bin.
Do you offer baggage check service after the check-in / check-out?
Yes.
We can keep your luggage on the check-in or check-out day.
We do not hold belongings without a hotel reservation, valuables or fragile items,
or items that require specific temperature storage (refrigerated or frozen).
I would like to send my luggage ahead of time.
Please send to the hotel.
We can keep it until the day of your check-in.
* Please be sure to include the name of the guest (in Katakana).
We do not accept cash, valuables, fragile items, things that require special temperature storage,
or cash on delivery shipments.
Can you keep my valuables?
Yes.
They will be sealed in a valuable's bag and placed in the hotel's safe.
We may not be able to accommodate your request,
depending on the size or the nature of the items.
Can you exchange Japanese Yen?
The cash machine handles currency exchange.
Can you exchange foreign currency?
We do not offer foreign currency exchange.
Can you issue a receipt in a company name?
It is possible to address it to a company.
If paying at the time of check-in, we ask for payment to be made on the automated machine.
The receipt will be generated by the machine.
Hand-written receipt can be generated upon request.
Can I use the China Union Pay Card?
It can be used for payment upon check-in.
Payment with China Union Pay Card can be processed at the front desk (it is not accepted by the automated machine). However, please be aware that it is not accepted by other facilities inside the hotel
Do you have staff that speak languages other than Japanese?
In some cases, our staff may be able to speak English and Chinese. (Please understand that this service is not available 24 hours a day, 365 days a year.)
What are the recommended restaurants near the hotel?
The hotel has prepared a gourmet map for nearby restaurants,
so please ask the front desk for more information.
Does the hotel have a convenience store or rental cars available?
There is a 7-Eleven Heart-in convenience store on the 1st floor of the hotel. There is a Toyota Rent-a-car agency within a 5 min. walk of the hotel.
What should I do to get to know the nearby tourist sights?
Please refer to the Osaka Convention & Tourism Bureau website.
What is the nearby government administration office or public facilities?
・Nakamura police station　・Nakamura Kuyakusho Station　
I made a reservation online and I haven't received a confirmation email.
Please make sure you can receive communications from info@shinosaka-w.viainn.com. Please also be sure to check your spam folder, as it may have been misdirected there.
I want to review, change, or cancel my online reservation.
Please review, change, or cancel your reservation from the links below.
Reservation Confirmation Form
Is there a cancellation fee?
Based on our hotel accommodation contract,
the fee is 20% on the day before the arrival date, 80% on the arrival date,
and 100% if we do not receive a notification from you (no-show).
※There may be additional stipulations depending on plan, reservation method,
and group reservations of 15 guests or more, so please verify with the hotel you are reserving.
Can I sign up on a cancellation wait-list?
We do not offer wait-lists for cancelled reservations.
We can provide the latest information on room availability,
so please contact your desired hotel directly.
Can I make reservations by email?
We do not offer reservations through email.
We apologize, but please use the room reservation system website or contact the hotel by telephone.
Do you accept guide dogs in the hotel room?
Yes, you may bring your guide dog during your stay at Via Inn.
Though if you wish to do so, we kindly ask you to notify us before your stay.
Do I have to present my passport when checking in?
Yes, we are required by Japanese law to have
"foreign nationals who do not possess a valid Japanese address" provide their nationality and passport number,
as well as their passport for photocopying, in addition to providing their full name,
home address, and occupation when checking in.
We thank you for your understanding and cooperation.