FAQ


What is the access route from the nearest train station?
The hotel is located four minutes on foot from the Shinjuku-sanchome Station (C7 entrance) on the Tokyo Metro Marunouchi Line.
Please check here for further details.
What is the access route from the nearest airport?
By bus: Travel 60 minutes from Haneda Airport to the Shinjuku Expressway Bus Terminal. We are located 15 minutes on foot from the stop.
Train: Travel 45 minutes to Shinjuku Station via the Keikyu Main Line and the JR Yamanote Line.
Please check here for details.
What is the access route from the nearest interchange (IC)?
The hotel is located five minutes by car from the Shinjuku exit of the Shuto Expressway. For details, please see here.
Please check here for details.
Is car parking available?
Yes, there is. The hotel offers parking to its customers for 1,500 yen per night (for 24 hours, from 12:00 to 12:00 the next day). Parking spaces are offered on a reservation basis; please reserve your space in advance (TEL +81-3-3226-5489). If the hotel lot is full, or if your vehicle cannot be parked in the hotel lot, you will be guided to a coin-based parking lot located near the hotel. (Lot is not affiliated with the hotel)
Is bicycle parking available?
We apologize, but there is not.

Do you have an ice dispenser?
Yes, in the Breakfast Corner on the 2nd floor. Please feel free to use it.
I would like to use a microwave.
Yes, in the Breakfast Corner on the 2nd floor. Please feel free to use it.
Are there vending machines?
Yes, on the 1st floor and all even floors on and above the 4th floor.
Do you have a coin laundry?
Yes, on the 3rd, 7th, 11th, and 13th floors.
Is there a vending machine for cigarettes?
We’re sorry, but we are not equipped with cigarette vending machines. Please use the nearest convenience store for tobacco purchases.
Can I smoke inside the facilities?
Smoking is permitted in the rooms, but please refrain from smoking in the hotel’s shared public spaces. Thank you for your understanding. (There is a smoking area near the front desk on the 1st floor.)
When and where can I have breakfast?
Free breakfast is provided in the “Breakfast Corner” on the 2nd floor between 6:30 AM and 9:30 AM. (Please understand that there may be delays due to crowding.)
Do you have a restaurant?
We're sorry, but there is no restaurant available.
Do you have a meeting room?
We're sorry, but there are no meeting rooms available.
Are your facilities barrier-free?
Yes, the interior of the hotel is barrier-free. Also, barrier-free rooms are available. Please make a reservation by telephone if you would like to use a barrier-free room.

What are the amenities available in the guest rooms?
Please review here for more details.
What is VOD system?
This stands for “Video On Demand.” You will be able to view movies and more on approximately 150 channels. This service costs 1,000 yen per night. Both Japanese and Western programs are available. (Rewind and Fast Forward functions are available.)
Is it possible to use the internet at the hotel?
Yes, Wi-Fi is available in the hotel lobby and other locations. It is also possible to connect to either wired or wireless LAN inside every hotel room.
How are the rooms cleaned during the stay?
While you are staying with us, your room will be cleaned every day at 10 AM. The latest time available for cleaning is 1 PM. Please understand that cleaning services are not available after 1 PM. (However, towels and amenity replacements are still available.) If cleaning is not necessary, please contact the front desk in advance.
Is it possible to receive extra towels and amenities?
One additional towel and amenity items are available for free.
Subsequent items are available for charge
Is it permissible to hold a meeting with a non-hotel guest at the hotel?
For the hotel morale and security purposes,
we ask non-hotel guests to refrain from entering the guestrooms and guestroom hallways.
Please meet non-hotel guests in the lobby.
Are there rooms for 3 people to share?
We’re sorry. Rooms for three people are not available.
Are there rooms for women only?
Yes, a floor or area is reserved for ladies.
I have small children. Do I pay children's rate?
One child (0-12 years old) is free with each adult guest.
What are the check-in and check-out times?
Normally, check-in is after 3:00pm, and check-out is before 10:00am.
They vary by your reservation plan.
* If you have the Via Inn Members Card, check-out is before noon
(limited to reservations made by phone or on the internet).
Is early check-in available?
We may not be able to accommodate your request for early check-in depending on the conditions of the hotel.
Please confirm with the hotel.
Moreover, we may charge extra fee for early check-ins, depending on the time.
Is late check-out available?
Normal check-out time is before 10:00am.
Late check-out is charged "30% of the standard room charge" until 1:00pm,
and "50% of the standard room charge" until 3:00pm.
Late check-in past 3:00pm will be charged as 1 night of stay
(* Please be aware that we may not be able to accommodate your request).
Do you accept late check-in?
If the expected check-in time determined during the reservation process is exceeded by two hours then your reservation may be cancelled. If there is any chance that you will be late, please contact the hotel in advance. Also, as a theft prevention measure, the doors at the entrance will automatically lock between 1 AM and 6 AM. If you arrive between these times then please use the intercom located at the front entrance.
Is there a curfew?
There is no curfew, but the entryway doors automatically lock between 1 AM and 6 AM, so please use your card key for entry during those hours.
Can I stay with my pet?
Only service animals are allowed in the hotel.
Do you accept credit cards?
We accept VISA/JCB/AMEX/MasterCard/J-WEST.
How can I pre-pay for my invited guests?
Please pay prior to arrival at the hotel or by bank transfer.
Alternatively, please use the official reservation site to pay by a credit card.
Please notify the hotel if you are paying upon arrival or by bank transfer.
We are not liable for any fees incurred through bank transfer.
What kind of rental items do you have?
We offer the following rental items:
  • Mobile phone chargers
  • Curling irons
  • Hair irons
  • Clothing irons
  • Extension cords
  • Nail clippers
  • Wine openers
  • Laptop computers (for a fee)
  • Portable DVD players (for a fee)
* Supplies are limited
Do you have a crib?
Unfortunately, we do not offer cribs.
Do you have extra beds?
We're sorry. Extra beds are not available.
Do you offer fax service?
Yes.
We can accept them at the front desk
(shipping fees vary by the destination).
Do you offer copy / printing service?
Copies can be requested at the front desk (please contact the front desk for charges).
Is there a computer connected to the internet in the hotel?
There is a computer in the lobby for the guests.
It can be used free of charge.
Do you have PCs to rent?
Computers are available for rent (1,000 yen).
The quantities are limited.
Microsoft Word, Excel, PowerPoint, and PDF reader are available.
Any other file format cannot be accommodated.
Do you offer relaxation services?
Yes. Relaxation services are available for 4,700 yen for 40 minutes. Reservations are available from between 3 PM and 3 AM. Please place your order at the front desk. Payment for this service should be made in cash directly to the nurse practitioner.
Do you have dry cleaning / laundry service?
Yes. Please bring your items to be cleaned to the front desk by 10 AM. They will be available at the front desk after 5 PM. (Cleaning service is not available during New Year’s and Golden Week.)
Do you offer room service?
We do not offer room service.
Can I get some cold medicine?
We do not offer medication because it is against the law.
Please bring them with you, or purchase them at the pharmacy.
Can I send items from the hotel?
Yes, at the front desk (Yamato).
* We do not accept shipping with special handling like Time Service or Cool Bin.
Do you offer baggage check service after the check-in / check-out?
Yes.
We can keep your luggage on the check-in or check-out day.
We do not hold belongings without a hotel reservation, valuables or fragile items,
or items that require specific temperature storage (refrigerated or frozen).
I would like to send my luggage ahead of time.
Please send to the hotel.
We can keep it until the day of your check-in.
* Please be sure to include the name of the guest (in Katakana).
We do not accept cash, valuables, fragile items, things that require special temperature storage,
or cash on delivery shipments.
Can you keep my valuables?
Yes.
They will be sealed in a valuable's bag and placed in the hotel's safe.
We may not be able to accommodate your request,
depending on the size or the nature of the items.
Can you exchange Japanese Yen?
The cash machine handles currency exchange.
Can you exchange foreign currency?
We do not offer foreign currency exchange.
Can you issue a receipt in a company name?
It is possible to address it to a company.
If paying at the time of check-in, we ask for payment to be made on the automated machine.
The receipt will be generated by the machine.
Hand-written receipt can be generated upon request.
Can I use the China Union Pay Card?
It can be used for payment upon check-in.
Payment with China Union Pay Card can be processed at the front desk (it is not accepted by the automated machine). However, please be aware that it is not accepted by other facilities inside the hotel
Do you have staff that speak languages other than Japanese?
In some cases, our staff may be able to speak English as well as Japanese. (Please understand that this service is not available 24 hours a day, 365 days a year.)

What are the recommended restaurants near the hotel?
The hotel has prepared a gourmet map for nearby restaurants,
so please ask the front desk for more information.
Does the hotel have a convenience store or rental cars available?
There is a LAWSON convenience store within a 1 min. walk from the hotel.
There is a Nippon Rent-a-car agency within a 5 min. walk from the hotel.
What should I do to get to know the nearby tourist sights?
Please refer to the Shinjuku Conventions & Visitors Bureau website.
What is the nearby government administration office or public facilities?
Shinjuku Ward Office: Within a 7 min. walk from the hotel
Shinjuku Bunka Center: Within a 5 min. walk from Viainn Shinjuku

I made a reservation online and I haven't received a confirmation email.
Please make sure you can receive communications from shinjuku@viainn.com. Please also be sure to check your spam folder, as it may have been misdirected there.
I want to review, change, or cancel my online reservation.
Please review, change, or cancel your reservation from the links below.
Reservation Confirmation Form
Is there a cancellation fee?
Based on our hotel accommodation contract,
the fee is 20% on the day before the arrival date, 80% on the arrival date,
and 100% if we do not receive a notification from you (no-show).
※There may be additional stipulations depending on plan, reservation method,
and group reservations of 15 guests or more, so please verify with the hotel you are reserving.
Can I sign up on a cancellation wait-list?
We do not offer wait-lists for cancelled reservations.
We can provide the latest information on room availability,
so please contact your desired hotel directly.
Can I make reservations by email?
We do not offer reservations through email.
We apologize, but please use the room reservation system website or contact the hotel by telephone.

Do you accept guide dogs in the hotel room?
Yes, you may bring your guide dog during your stay at Via Inn.
Though if you wish to do so, we kindly ask you to notify us before your stay.
Do I have to present my passport when checking in?
Yes, we are required by Japanese law to have
"foreign nationals who do not possess a valid Japanese address" provide their nationality and passport number,
as well as their passport for photocopying, in addition to providing their full name,
home address, and occupation when checking in.
We thank you for your understanding and cooperation.